Las Vegas, Nevada, United States Full-time


Job Summary: The primary responsibility of the General Manager is to oversee the day to day operations of Downtowner Hotel. All duties are to be performed in accordance with all policies, practices, and procedures.

Essential Duties and Responsibilities:

  • Manage all operating functions of guest visitation including, but not limited to; greeting guests, responding to guest requests, housekeeping, occupancy reporting and maintenance scheduling
  • Respond to customer service interactions in a professional and timely manner, achieving positive guest/problem resolution
  • Provide input and execute the development, implementation, and measurement of guest service standards consistent with company’s core service standards
  • Achieve forecasted measurables including Revenue, ADR, and Occupancy Percentage
  • Establish and grow relationships with 3<sup>rd</sup> party providers including, but not limited to; Expedia,, Priceline, Orbitz, Hotwire, Hotel Tonight,, and Trip Advisor
  • Work with revenue management and implement necessary rate changes to maximize room revenue
  • Closely monitor occupancy, rates, and demand forecasts, making recommendations concerning current and future rate
  • Drive revenue through new and existing segments; continually strive to gain market share
  • Participate in preparation of annual revenue and occupancy forecasting
  • Monitor property expenditures, prepare justification for budget variations and projected increases for projects
  • Participate in developing marketing strategies aimed at increasing volume and market share; investigate potential opportunities for incremental revenue whenever possible
  • Direct HR responsibilities include creating a positive work environment; quality hiring, training, compliance with company policies and legal requirements
  • Ensure adherence to customer service standards within established policies and procedures
  • Develop short and long-range property objectives
  • Manage relationships with outside vendors
  • Performs all other job related duties as requested


  • Exceptional customer service and interpersonal skills
  • Excellent written and verbal communication skills
  • Demonstrates strong teamwork and collaboration skills
  • Ability to lead and mentor a team
  • Work varied shifts, including weekends, nights, and holidays
  • Professional appearance and demeanor


  • Bachelor’s Degree required; Hospitality management preferred
  • Minimum 3 years experience in hospitality management required
  • Technical knowledge of hotel property management and yield management systems
  • Prior working knowledge of guest service standards and procedures required


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