ASSISTANT GENERAL MANAGER - OASIS HOTEL & HOSTEL

Las Vegas, Nevada, United States Full-time

Job Summary: 

The primary responsibility of the Assistant General Manager is to oversee the day-to-day operations of Oasis Hotel, and Hostel with focus on supporting the team and their needs in order to create WOW experiences for our guests.

 

Essential Duties and Responsibilities:

Manage all aspects of the guest experience including, but not limited to; guests booking, arrival, guest requests, property cleanliness and check out

Oversee administrative requirements such as room counts, night audit/ deposits/ cash reconciliations, day of inventory management, and maintenance scheduling

Weekly scheduling for front desk and housekeeping, maintaining appropriate staffing levels

Respond to customer service interactions in a professional and timely manner, achieving positive guest/problem resolution

Provide input and execute the development, implementation, and measurement of guest service standards consistent with company’s core values

Nurture relationships with 3rd party providers including, but not limited to; Expedia, Booking.com, Priceline, Orbitz, Hotwire, Agoda, Hotel Tonight, Vegas.com, Trip Advisor, Hostel World, and Hostel Bookers

Reconcile OTA payments to PMS stays as needed

Work with revenue management and implement necessary rate changes to maximize room revenue

Work to maximize day of occupancy though managing out of order rooms, day of sales channels/ OTAs, cancels, no show projections, non-guaranteed and other reservation types

Verify and approve contract housekeeping and linen invoices weekly as necessary

Track online guest comments, research, and respond timely.  Ensure team members are followed up with

Track email collection and the Front Desk and monitor successes and opportunities to improve

Create a positive work environment; by supporting quality hiring, training, and compliance with company policies and legal requirements

Ensure adherence to customer service standards within established policies and procedures

Work with engineering team to maintain all aspects of the rooms and public space

Establish strong relationships with outside vendors to maximize results and efficiency

Performs all other job related duties as requested

 

Qualifications:

   Exceptional customer service and interpersonal skills

   Excellent written and verbal communication skills

   Strong time management, and prioritization skills

   Demonstrates strong teamwork and collaboration skills

   Ability to lead and mentor a team

   Ability to work varied shifts, including weekends, nights and holidays

 

Education/Experience:

   Bachelor’s Degree preferred in Hospitality Management, Business Administration or related field

   Minimum 1 years experience in hospitality management required

   Technical knowledge of hotel property management systems

   Prior working knowledge of guest service standards and procedures required

Apply for this opening at http://Downtown.recruiterbox.com/jobs/fk017oh?apply=true