Las Vegas, Nevada, United States Full-time


The primary responsibility of the General Manager is to oversee/manage all aspects of the Food & Beverage Gold Spike Operations. All duties are to be performed in accordance with all policies, practices, and procedures.

Essential Duties and Responsibilities:

  • Oversee and coordinate all aspects of FOH and BOH daily operations
  • Mentor, train and support a management team of one (1) AGM and four (4) Assistant Managers
  • Lead, develop and oversee a team of 100+ employees including hiring, employee development, staffing, scheduling, training and employee relations matters
  • Ensure management team is knowledgeable and held accountable for all policies/procedures, guest service standards, sequence of service, cleanliness standards and property maintenance
  • Develop and maintain recurring management and team member training programs to ensure consistency, communication, and clear direction across the property
  • Establish guest service and property maintenance expectations and ensure management team holds staff accountable
  • Manage guest responses on all social media outlets and ensure timely and appropriate resolution
  • Directly responsible for all areas of revenue, property and labor control management
  • Create a positive work environment for all managers and team members
  • Continue to evolve the oversized game component to create new activations for guests to enjoy
  • Work with the Executive Chef to create a culinary destination at Fiddlestix restaurant
  • Mentor and coach security personnel to ensure best practices for safety and service excellence during daytime, evening and grave operations
  • Monitor and ensure effective inventory control, ordering, cost of goods and asset protection management
  • Create events, campaigns and programming that drives brand awareness/new and repeat guests
  • Maintain short-term and long-term financial goals set by the Operations team
  • Ensure high-level of guest service/hospitality in all aspects of operations; including necessary sequence of service and guest service training


  • Outstanding communication and active listening skills
  • Highly responsible and reliable
  • Proven track record growing and developing a successful team
  • Experience with driving social media campaigns through various mediums
  • Attention to detail and operational awareness
  • Ability to prioritize and delegate projects in a fast paced and dynamic working environment
  • Ability to work flexible hours/late nights and weekends
  • Proficient in Microsoft Office and POS systems
  • Ability to create a fun and exciting work environment for team members while promoting business growth
  • Exceptional guest service skills and experience


  • High School Diploma required
  • Bachelor’s Degree preferred in hospitality management, business administration or related field
  • Minimum three (3) years F&B/Nightlife management experience
  • Thorough working knowledge of all aspects of F&B including but not limited to; revenue management, cost analysis, inventory controls, marketing/promotions, events, profit/loss statements, budgeting and staff administration


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