Las Vegas, Nevada, United States Full-time

Job Summary:

Responsible for identifying and resolving complex issues reported by users, system requests, and high priority tickets. Maintains user and system uptime through effective remote problem solving and by working with outside resources and vendors to deliver effective resolutions.

Essential Duties and Responsibilities:

  • Identify, troubleshoot, resolve and document complex issues while maintaining customer satisfaction
  • Install, support, configure, evaluate, maintain, monitor and analyze systems and software in a client network environment
  • Lead high priority tickets involving server or network troubleshooting, hardware repairs, disaster recovery or other critical requests escalated for assistance
  • Utilize remote monitoring and management software to resolve client requests when applicable
  • Document, review and improve existing or new technical procedures and knowledge management
  • Respond to client support request tickets, calls and emails, assign ticket severity, update service work notes and prioritize work to resolve complex support client issues
  • Establish a high level of personal credibility and build strong professional working relationships with client and their staff
  • Participate in ongoing personal training and attainment of applicable technical certifications
  • Perform duties as Support Specialist as needed in department
  • Provide updates, status and completion information to management
  • Work with vendors to provide appropriate build outs for new and existing properties as supplied by the architecture team


  • Work with technologies such as Microsoft Windows, Apple OSX, Amazon Web Services, Ubiquiti Wireless and Linux in a limited capacity
  • Strong troubleshooting and support skills and experience resolving complex system issues
  • Stellar communication and customer service skills
  • Highly motivated professional who is eager to grow, learn and gain new skills
  • Highly organized and have superior analytical problem solving abilities
  • Team -oriented, entrepreneurial, customer-focused, positive and committed to excellence
  • Ability to work with key personnel across multiple departments to build a shared vision for solutions
  • Must possess the ability to learn new technologies quickly
  • A passion to document everything you see 


  • Associates or Bachelor’s Degree preferred, or equivalent combination of training and experience
  • 3 – 4 years of Technical Support or IT support experience preferred
  • Previous Desktop Support experience required
  • Operating System experience in the following: Windows 7,8,10, Windows Server 2008,2012,2016, Mac OSX and Linux (Ubuntu/Debian)
  • Strong skills in network troubleshooting, router & wireless implementations, VPN & remote access
  • Server hardware experience with diagnostics, replacement & upgrades, monitoring and RAID configuration
  • A+ / Network+ / Microsoft Certifications MCP & MCSA certifications, Cisco CCENT/CCNA a plus
  • Application experience with ScreenConnect, Ubiquiti Wireless Controllers, Micros or other POS software, and Asterisk PBX software a plus
  • Device experience with Ubiquiti, Mikrotik, HP Procurve, EdgeSwitch, Fortinet and Juniper a plus

Apply for this opening at