Las Vegas, Nevada, United States Full-time

Essential Duties and Responsibilities:
  • Welcome guests to property and provide exceptional level of customer service to guests
  • Check guests in and out of the property quickly and accurately
  • Reconcile guest’s accounts/bills and collect correct method of payments accurately
  • Answer basic property and DTLV questions and provide information to guests
  • Respond to guest requests, complaints and concerns
  • Mix drinks for guests and serve guests responsibly
  • Keep bar and desk area stocked with supplies at all times
  • Adhere to all state, federal laws and company policies
  • Perform other job related duties as assigned
  • Ability to obtain TAMS card and non-gaming sheriffs card
  • Ability to upsell products to guests
  • Outstanding communication and active listening skills
  • Highly responsible and reliable
  • Ability to prioritize projects in a fast paced and dynamic working environment
  • Ability to work flexible hours, including nights, holidays and weekends
  • Provide excellent guest service in a dynamic food & beverage setting
  • Team player with strong guest service experience
  • Working knowledge of property management systems and point of sale systems
  • High school diploma required
  • Two (2) years’ experience in hospitality, preferably in a guest relations role
  • One (1) year previous Bartender experience required
Personal Character:
  • Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals for the organization
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
  • Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
  • Lead: Positively influence others to achieve results that are in the best interest of the organization
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, date information and activities
  • Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans and evaluate the process and results
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
Working Environment:
  • Work may be performed in the lobby setting, bar setting and all other parts of the property.

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