GENERAL MANAGER - DOWNTOWN TERRACE, OAK & IVY, BIG ERN'S & STONED N BAKED

Las Vegas, Nevada, United States Full-time

GENERAL MANAGER – DOWNTOWN TERRACE, OAK & IVY, BIG ERN’S & STONED N BAKED

The primary responsibility of the General Manager is to oversee/manage all aspects of the Food & Beverage Operations for Downtown Terrace, Oak & Ivy, Big Ern’s and Stoned N Baked located inside Container Park. All duties are to be performed in accordance with all policies, practices, and procedures.

Essential Duties and Responsibilities:

  • Oversee and coordinate all aspects of FOH and BOH daily operations
  • Lead, develop and oversee a team of 50+ employees including hiring, employee development, staffing, scheduling, training and employee relations matters
  • Ensure management team is knowledgeable and held accountable for all policies/procedures, guest service standards, sequence of service, cleanliness standards and property maintenance
  • Develop and maintain recurring management and team member training programs to ensure consistency, communication, and clear direction across the property
  • Establish guest service and property maintenance expectations and ensure management team holds staff accountable
  • Manage guest responses on all social media outlets and ensure timely and appropriate resolution
  • Directly responsible for all areas of revenue, property and labor control management
  • Create a positive work environment for all managers and team members
  • Work with the Executive Chefs to create a culinary destinations
  • Monitor and ensure effective inventory control, ordering, cost of goods and asset protection management
  • Create events, campaigns and programming that drives brand awareness/new and repeat guests
  • Maintain, control and monitor proper cash handling procedures including employee end of day reconciliation, cash drops, change orders, and deposits
  • Maintain short-term and long-term financial goals set by the Operations team
  • Ensure high-level of guest service/hospitality in all aspects of operations; including necessary sequence of service and guest service training

 Qualifications:

  • Outstanding communication and active listening skills
  • Highly responsible and reliable
  • Proven track record growing and developing a successful team
  • Experience with driving social media campaigns through various mediums
  • Attention to detail and operational awareness
  • Ability to prioritize and delegate projects in a fast paced and dynamic working environment
  • Ability to work flexible hours/late nights and weekends
  • Proficient in Microsoft Office and POS systems
  • Ability to create a fun and exciting work environment for team members while promoting business growth
  • Exceptional guest service skills and experience

 Education/Experience:

  • High School Diploma required
  • Bachelor’s Degree preferred in hospitality management, business administration or related field
  • Minimum three (3) years F&B management experience
  • Thorough working knowledge of all aspects of F&B including but not limited to; revenue management, cost analysis, inventory controls, marketing/promotions, events, profit/loss statements, budgeting and staff administration

Apply for this opening at http://Downtown.recruiterbox.com/jobs/fk0m97z?apply=true